1. Your rights
In short: You have rights over your personal information under UK law.
These include the right to access, correct or delete your information, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, please contact us using the details below. We will respond in line with applicable data protection law.
2. What information we collect
In short: We collect personal information that you give us, and some technical information when you visit our website.
We collect personal information you provide when you enquire about, book or use our services, or otherwise contact us. This may include:
- Names
- Contact details, such as phone numbers, email addresses and postal address
- Information about pupils, such as school year and learning progress
- Payment and billing details
- Contact preferences
Some information may be considered sensitive, such as details of a child's additional needs or health. We only process this where you choose to share it with us, and only to support and keep your child safe.
When you visit our website, we may also automatically collect technical information such as your IP address, browser and device type, and how you use the site.
3. How we use your information
In short: We process your information to provide and improve our services, communicate with you, keep children safe and comply with the law.
We may process your information to:
- Provide and manage our tuition services
- Respond to enquiries and offer support
- Send administrative information, such as updates to our services and policies
- Manage payments
- Request feedback and improve our services
- Send marketing communications, in line with your preferences
- Protect our services and prevent fraud
- Meet our safeguarding and legal obligations
We may use trusted third-party tools, including AI-powered tools, to help us deliver our services. We do not share personal data with external AI tools for model training.
We will not use photographs or videos of pupils, or publish pupils' names, without a parent's or carer's consent. We do not make decisions about you or your child by automated means alone.
4. Our lawful bases
In short: We only process your personal information where we have a valid legal reason to do so.
Under UK GDPR, we may rely on:
- Consent: where you have given permission. You can withdraw it at any time.
- Contract: to provide the services you have requested.
- Legitimate interests: to run and improve our business, where this does not override your rights.
- Legal obligation: to comply with the law, including safeguarding requirements.
- Vital interests: to protect someone's safety.
5. Children's information and safeguarding
In short: We take extra care with information about children.
We collect information about pupils from their parents or carers. We only share it with those who need it, and may share it with relevant authorities where required to protect a child's safety.
6. Who we share information with
In short: We do not sell your information. We only share it where necessary.
We may share your information with:
- Our tutors and staff
- Trusted service providers who help us run our business, such as payment, communication, booking, hosting and data storage providers
- Professional advisers
- Authorities, where required by law
Some providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place.
7. Keeping your information safe
In short: We protect your information with appropriate measures.
We use appropriate technical and organisational measures to protect your personal information. However, no system can be guaranteed to be completely secure.
8. How long we keep your information
In short: We keep your information only as long as we need it.
We normally keep your and your child's information for up to 24 months after your last contact with us or after your child stops attending. Records of complaints, including how they were investigated and the outcome, are kept for 3 years, as Ofsted requires. Some records may be kept longer where the law or safeguarding requires it. After that, we delete or securely destroy them.
9. Who we are
Future Stars Tuition is a trading name of Innovation Lab Consultancy Ltd (Company No. 13449727), registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are the data controller for your personal information.
We are registered with the Information Commissioner's Office (ICO). This notice explains how we collect, use and protect your personal information in line with UK data protection law.
10. Cookies and our website
Our website uses cookies to make it work properly and to help us understand how visitors use it. Where cookies are not essential, we ask for your permission first.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Our website may link to other websites. We are not responsible for their privacy practices, so please read their own privacy notices.
11. Contact us, complaints and changes
If you have any questions about this notice or how we use your information, please contact us:
- Email: hello@futurestarstuition.com
- Phone: 07464 085258
- Post: Future Stars Tuition, Innovation Lab Consultancy Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Website: futurestarstuition.com
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We may update this notice from time to time. The latest version will always be on our website, with the date it was last updated.
If your concern is about the standard of our service rather than your information, please see our Complaints Procedure. If it is about a child's safety or welfare, please see our Child Safeguarding policy.